Refund policy

1. General

AdamBikes is committed to providing high-quality motorcycles and excellent customer service. This policy outlines your rights and our procedures in relation to returns, refunds, and warranty claims.

By completing a purchase with AdamBikes, you confirm that you have read and understood our Terms & Conditions and that any known cosmetic or mechanical issues were disclosed prior to sale.

2. 14-Day Cooling-Off Period (Online Purchases Only)

For motorcycles purchased online, customers are entitled to a 14-day cooling-off period, in line with consumer regulations.

Conditions of the cooling-off period:

  • The motorcycle must not have been used

  • Zero (0) miles must have been added to the odometer

  • The motorcycle must be returned in the same condition as supplied

Costs:

  • The customer is responsible for the initial delivery charge (if applicable)

  • Any collection or return transport costs are also payable by the customer

AdamBikes does not offer a general return policy outside of this cooling-off period.

3. Warranty & Faulty Goods

All motorcycles sold by AdamBikes include a free 30-day warranty covering mechanical faults arising after purchase.

Warranty process:

  • Any issues must be reported to AdamBikes immediately

  • Customers may be asked to provide a photo of the motorcycle’s current mileage or a video/photo of the issue (if plauisble)

  • AdamBikes will aim to provide a resolution within 5 working days

4. Repairs as First Resolution

Where a valid warranty claim is raised:

  • Repair (undertaken by AdamBikes) is always offered as the first solution

  • AdamBikes will cover the cost of mechanical repairs during the warranty period

If repairs are not possible or not viable, AdamBikes may offer a full refund, subject to the specific circumstances of the case.

5. Refund Conditions

Where a refund is approved:

Online purchases

  • The refund will not include:

    • Initial delivery costs

    • Any collection or return transport charges

In-store purchases

  • The motorcycle must be returned to the store for inspection and/or repair

  • If collection is required, collection charges will apply

AdamBikes are not liable for any third-party costs/losses incurred as a result of a faulty motorbike, and will not issue compensation.

6. Exclusions

Refunds or returns may be refused if:

  • Mileage has increased (outside of warranty assessment)

  • Damage has occurred due to misuse, neglect, or unauthorised repairs

  • The motorcycle was repaired by third party mechanics without AdamBikes prior approval

  • The issue was disclosed prior to purchase and accepted by the customer

7. Contact Us

If you have any concerns about your purchase or wish to raise a warranty claim, please contact AdamBikes:

  • Email: info@adambikes.co.uk

  • Phone (Business Hours): 01923 587517

  • After Hours (Message Only): 07771 298848

AdamBikes prides itself on providing outstanding pre- and post-sales support and will always aim to resolve issues fairly and efficiently.